At marcelino climb, your satisfaction is our top priority. We strive to ensure that every product you receive meets your expectations. Please review our policy below for smooth returns and refunds.
Easy Returns
You can request a return within 48 hours of receiving your order.
Items must be unused, in original packaging, and in the same condition as delivered.
Returns for items that are damaged, altered, or not in their original condition may not be accepted.
Cash Refunds
As we offer Cash on Delivery only, refunds will be processed in cash after verifying the returned product.
Refunds are completed promptly once the product is inspected and approved.
How to Initiate a Return
Email us at [email protected] with your order details: name, phone number, and delivery address.
Our team will guide you step-by-step to complete the return process.
Once approved, your refund will be arranged quickly and safely.
We are committed to making returns hassle-free and straightforward so you can shop with confidence.